Privacy Policy dawi11 — Malaysia Player Data Protection

1Personal Information We Collect

Dawi11 collects your personal information responsibly and in line with the operational requirements of our online gaming platform. We only collect data that is strictly necessary for the purposes stated in this policy, and nothing beyond that.

The categories of information we collect include:

• Identity Information: Full name, date of birth, ID card or passport number, and a self-portrait image for KYC (Know Your Customer) verification purposes.
• Contact Information: Email address, mobile number, and current residential address.
• Financial Information: Bank account numbers, digital wallet details (such as Touch 'n Go eWallet, GrabPay), and records of deposit and withdrawal transactions.
• Technical Information: IP address, device type, operating system, browser version, login session data, and geolocation information.
• Usage Information: Gaming records, betting history, session duration, game preferences, and platform usage habits.
• Communication Information: Correspondence with the dawi11 customer support team, including live chat transcripts and emails.

2How We Use Your Personal Data

Every piece of data we collect is used for a clear and legitimate purpose. dawi11 is committed to not using your data for any purpose other than those stated below:

Dawi11 will not use your data to make automated decisions that materially affect you without involving human review where required.

3Legal Basis for Data Processing

Dawi11 processes your personal data on valid legal grounds. Depending on the purpose of processing, different legal bases may apply:

• Contract Performance: Processing required to provide dawi11 platform services to you, including account management and financial transaction processing.
• Legal Obligation: Processing required to comply with KYC requirements, anti-money laundering (AML) obligations, and other applicable regulations.
• Legitimate Interest: Processing for fraud prevention, platform security, and service improvement, provided your interests do not override the legitimate interests of dawi11.
• Consent: For marketing communications and optional cookie usage, we request your explicit consent, which may be withdrawn at any time.

4Data Sharing and Disclosure

Dawi11 understands that your trust depends on how we handle the information you provide. We do not sell your personal data. However, there are limited situations where sharing data with certain parties is necessary:

• Payment Service Providers: Registered and trusted payment processors including FPX providers, digital wallets, and payment gateways to enable secure financial transactions.
• Identity Verification Providers: Authorised third-party KYC providers for the purpose of verifying your identity documents in accordance with compliance requirements.
• Game Providers: Gaming software companies that provide casino and slot content for the dawi11 platform may receive minimum required game session data.
• Authorities: Law enforcement agencies, courts, or regulatory bodies when required by applicable law.
• Professional Advisors: Lawyers, accountants, or audit consultants bound by strict confidentiality obligations.

5Data Security Measures

Dawi11 continually invests in robust security infrastructure to ensure your personal data is protected from unauthorised access, leaks, or misuse. The technical and organisational security measures we implement include:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols for all communications between the platform and users.
• Data encryption at rest for sensitive information such as KYC documents and financial data.
• Role-based access control (RBAC) that ensures dawi11 staff can only access data necessary for their duties.
• Round-the-clock security monitoring by the dawi11 cybersecurity team to detect and respond to threats swiftly.
• Penetration testing and regular security audits conducted by authorised independent parties.
• Regular data backup procedures with tested disaster recovery capabilities.
• Two-factor authentication (2FA) for dawi11 internal system administrative access.

6Cookies and Tracking Technologies

The dawi11 platform uses cookies and similar tracking technologies to enhance your experience, analyse platform traffic, and deliver more relevant content. The following types of cookies are used:

• Essential Cookies: Required for core platform functions such as login session verification, security, and platform stability. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use the dawi11 platform to help us understand and improve performance. Data is collected anonymously.
• Functional Cookies: Saves your preferences such as language, region, and display settings to deliver a more personalised experience.
• Analytics Cookies: Helps dawi11 understand platform usage patterns for continuous improvement. This data is not shared with external advertisers.

You can manage your cookie settings through your internet browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the dawi11 platform. Refer to your browser's help section for guidance on managing cookies.

7Your Rights Over Personal Data

As a dawi11 platform user, you have the following rights regarding the personal data we hold. dawi11 is committed to facilitating the exercise of these rights within a reasonable timeframe:

8Data Retention and Deletion

Dawi11 does not retain your personal data longer than necessary for the purposes stated in this policy, or to comply with applicable legal requirements. The following are our general data retention guidelines:

• KYC records and identity verification documents: Retained for the duration of the active account plus 5 years after account closure, to meet AML compliance requirements.
• Financial transaction records: Retained for 7 years in accordance with applicable accounting and tax requirements.
• Game logs and betting records: Retained for 2 years from the transaction date for dispute and audit purposes.
• Customer support communication records: Retained for 3 years from the date of last interaction.
• Cookie and session data: Deleted according to the set cookie expiry period, ranging from a single session to 12 months.

When data is no longer needed and there is no legal obligation to retain it, dawi11 will securely delete or anonymize that data using industry-recognized methods.

9Children's Privacy and Age Protection

The dawi11 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. This is a commitment we take seriously as a responsible gaming platform operator.

• All account registration processes require age verification through strict KYC mechanisms.
• Dawi11's monitoring system actively identifies potential use by underage individuals and takes immediate action.
• Should we discover that a child's personal data has been inadvertently collected, we will take immediate steps to delete that data and close the relevant account.
• Parents or guardians who believe their child has registered on the dawi11 platform are encouraged to contact our support team immediately.

10How to Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, the dawi11 privacy team is ready to assist you. We are committed to responding to every enquiry within a reasonable timeframe.

• Privacy Email: [email protected]
• Live Chat Support: Available 24/7 directly within the dawi11 platform
• Official Telegram: @dawi11support

When submitting a personal data request, please clearly state your dawi11 account username and the type of request to expedite the review process. Our team will verify your identity before processing any request to ensure the security of your data.